A SERVICE OF THE CHRONICLE OF HIGHER EDUCATION
Sometimes that failure is the tech’s fault—internet access in a building drops away during a web-based presentation, for example. Other times it’s user error, as with my class blogs. Many observers, however, won’t distinguish between machine- and user-generated failures.
Click here to read the rest of the article: http://chronicle.com/blogs/profhacker/when-technology-fails-redux/53783
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